The solution we propose for the management of an organization’s inbound and outbound calls is called Kontact. This solution offers flexibility and many possibilities while remaining intuitive and easy to use.
Kontact, hence its name, is a contact center allowing the reception of calls in respect to preferred configurations. It also offers statistics, displaying the performance of your agents in real time.
Optimizing customer experience at all stages is the key to efficient communications and building long-term customer loyalty.
Why Use Kontact?
- Improve service and customer satisfaction
- Increase customer loyalty
- Improve agent retention rate
- Enhance agent productivity and overall satisfaction levels
- Create the perfect match between your clients’ needs and your agents’ skills
- Decrease your contact center operating costs
- Minimize the acquisition cost of a call center solution
Complement Kontact with Screen Pop, which will display relevant information about your caller and consequently help your agents better take action.